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Customer Service Manager - Aftermarket | BAE SYSTEMS Controls | Fort Wayne, IN
BAE Systems is the premier global defense and aerospace company
delivering a full range of products and services for air, land and naval
forces, as well as advanced electronics, information technology
solutions and customer support services. With 97,500 employees
worldwide, BAE Systems' sales exceeded $31.4 billion in 2007.
BAE Systems Platform Solutions serves aerospace and defense end users
and prime contractors with capabilities and products that improve
operational safety and enhance mission effectiveness. Platform Solutions
supports a wide range of military and commercial platforms, including
fixed-wing and rotary-wing aircraft, ground vehicles, and unmanned
vehicles with capabilities in vehicle management, human-machine
interface, precision guidance, and power systems. The company also is
developing integrated capabilities in all-weather operation, power
management, real-time cockpit information, prognostics and health
management, and air traffic management.
Responsible for management of assigned customer accounts and acting as
primary contact with assigned government procurement agencies, airlines,
and internal BAE Systems organizations for all matters concerning
repairs and/or spare parts sales and distribution. Coordinate customer
requirements with internal organizations to ensure both BE Systems and
customer objectives are accomplished. Work efficiently with computer
based systems, i.e., Microsoft applications and Oracle.
JOB REQUIREMENTS:
- Ability to develop/maintain good internal and external
customer relations.
- Spokesperson skills for repair parts delivery and spare parts delivery.
- Analytical skills to resolve customer problems, recommend alternative
solutions, etc.
- Ability to monitor customers ordering practices and make appropriate
provisioning recommendations.
- Facilitation skills for financial collections including prompt
resolutions of invoice discrepancies and diligent monitoring of customer
payment practices.
- Ability to manage time in a manner required to coordinate multiple task
and job assignments.
- Experience developing Sales and Business Growth Plans.
- Work experience with Lean Manufacturing or Customer Service.
- Ability to travel.
PREFERENCES
- Previous experience with government contracting agencies or Airline MRO
procurement.
- Experience with military contracts or commercial airline procurement.
- Prior experience in an FAA Repair facility.
- Product logistics experience.
- Customer services or sales and marketing experience.
- Contract administration experience.
- Experience with ERP/GRP systems.
- Program Management or Project Management Experience.
- Experience in Avionics Electronics Operations or Aftermarket Services.
People are the greatest asset in any Company ...
BAE Systems is committed to a high performance culture and provides an
environment that challenges our employees to be remarkable and obtain
their full potential.
We are an EEO/Affirmative Action Employer that understands the value of
diversity and its impact on a high performance culture.
Join us ...
To apply for this position, please copy and paste the following link
into your browser address bar:
http://baesystems.contacthr.com/12040927
or submit your resume and salary requirements through our homepage at
https://baesystems.hodesiq.com/job_start.asp
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